Privacy Policy

1. Collected Information

As Helsa Hair, we may collect the following information:

• Personal Information: Information required to contact us, such as name, surname, email address, phone number, and address.
• Health Information: Information related to hair transplant and other services, such as health history, current health status, and treatment history.
• Contact Records: Records of communications made through email, phone, or WhatsApp with us.
• Usage Information: Information about how you use our site, including the pages you visit, click behavior, and the time spent on the site.
• Technical Information: Other technical information collected through your IP address, browser type, device information, and cookies.

2. Purpose of Information Use

We use the information collected from you for the following purposes:

• Providing suitable hair transplant and other treatment services
• Establishing pre- and post-treatment communication
• Creating and managing appointments
• Responding to your questions and requests
• Providing information and updates about our services
• Developing and improving our site
• Meeting legal obligations

3. Sharing Information

We do not share your personal information with third parties unless in the following cases:

• Service Providers: Health professionals, laboratories, and other service providers who assist us in providing services to you.
• Legal Requirements: When required by law, such as a court order or official request.
• Business Partners: Trusted business partners we collaborate with (only in cases where required and in compliance with our privacy standards).
• Explicit Consent: When you have previously given explicit consent.

We take all necessary measures to ensure the security of your information in all cases.

4. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze site performance. Cookies are small text files stored on your device by your browser.

The types of cookies we use:

• Required Cookies: Cookies necessary for the proper functioning of our site.
• Analytical/Performance Cookies: Cookies that help us understand how visitors use our site.
• Functional Cookies: Cookies that remember your choices and provide enhanced features when you visit our site.
• Targeting Cookies: Cookies used to display ads that may be of interest to you.

Most web browsers automatically accept cookies, but you can change your browser settings to block them or manage your cookie settings.

5. Data Security

The security of your personal data is of utmost importance to us. We take appropriate technical and organizational measures to protect your data against unauthorized access, modification, disclosure, or deletion.

However, please note that no data transmitted over the internet or stored electronically is 100% secure. While we strive to protect the security of information transmitted through our site, we cannot guarantee the security of such information.

6. Data Storage Period

Your personal data will be stored for the duration required to fulfill the purpose of collection or as required by legal obligations. Our data storage criteria are based on:

• Our legal obligations and regulatory requirements
• The necessary medical record retention periods for health services
• Our business needs and legitimate interests

We will securely delete your data when there is no longer a need to store it.

7. Your Rights

Under the Personal Data Protection Law (KVKK) and related legislation, you have the following rights:

• The right to know if your personal data is being processed
• The right to request information about your personal data
• The right to learn about the purpose of your personal data processing and whether it is being used as intended
• The right to know if your personal data is being transferred to third parties
• The right to request the correction of your personal data if it is incomplete or incorrect
• The right to request the deletion or destruction of your personal data
• The right to request that your data deletion or destruction requests be notified to third parties to whom your data has been transferred
• The right to appeal to a result being made against you due to your personal data being analyzed automatically by systems
• The right to request the removal of damage caused by your personal data being processed illegally

You can contact us through the following communication channels to exercise your rights.

8. Children's Privacy

Our services are intended for people over 18 years old. We do not collect personal data from people under 18 years old. If you are under 18 years old, you must not provide your personal information to our site without the consent of your parents or legal guardian.

If we discover that we have collected personal data from a person under 18 years old without their parent or legal guardian's consent, we will take the necessary steps to delete these data as soon as possible.

9. Third-Party Links

Our website may contain links to third-party websites. When you follow these links, please note that these websites have their own privacy policies. Therefore, we do not accept any responsibility or liability for the privacy practices of these websites.

10. Privacy Policy Changes

We may update our Privacy Policy from time to time. Any changes to the policy will be announced on this page. These changes will come into effect after publication.

We will notify you about important changes to our Privacy Policy. However, we recommend that you regularly review the changes to our Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the processing of your personal data, please contact us using the following channels: